Customize this Outstanding Sample Operations Director Resume674 Sample

Customize this Outstanding Sample Operations Director Resume674 SampleCustomize this Outstanding Sample Operations Director Resume674 SampleCreate Resume CAREER OBJECTIVEMy goal for now is to make continued progress as an executive in the field of online advertising. Ultimately, maybe 5-10 years from now Id like to leave the corporate arena and become a fiction writer.WORK EXPERIENCEMcCLATCHY INTERACTIVE October 2006 to PresentAd Operations Director Raleigh, North Carolina Oversee just under two dozen employees separated into fur teams with two managers and six total direct reports. Developed management personnel. Stabilized the team through a corporate acquisition involving a significant amount of turnover. Hiring, budgeting, wertzuwachs reviews, managing vendor relationships, etc. Instituted internal roleplays, job-related, trivia contests, training/homework assignments and other team-building activities.KNIGHT RIDDER DIGITAL achter monat des jahres 2003 September 2006Ad Operati ons Manager Miami, Florida Work with Payroll, IT, and Building Services to ensure that employees have all the tools they need to perform. Manage a team of nearly a dozen direct reports including temps, sales engineers and ad traffickers. Work with local and national sales force to manage online inventory, minimize underdeliveries and optimize online ad campaigns across all KRD markets. Serve as administrator for the implementation of a new order entry software system with duties including training, system configuration, and manager-level order approval. Load balancing our traffic team to ensure smooth, even delivery during sales blitzes where market volume would spike as much as 700% Work closely with our Finance and executives to enforce the companys adserving policies. Handle troubleshooting escalations including tagging, delivery, and training issues. Met individually with each team member to establish improvement and ultimately advancement plans.Sales Engineer/kollektiv Leader M iami, Florida Schedule online ad placements using multiple systems including Classified Ventures Data Administration Tool, DoubleClicks DART interface and Solbrights AdSuite API. Work with in-house sales force to manage online inventory, reduce underdeliveries and optimize online ad campaigns across 13 local markets. Develop spreadsheet formulas and workflow to improve National Traffic Teams efficiency by 33%. Build a variety of custom inventory and performance reports using Excel and an online RDBMS to help enhance sales and marketing efforts. Serve as administrator for the implementation of a new order entry software system with duties including training, system configuration, and manager-level order approval.DOUBLECLICK, INC. July 1997 July 2002DARTMail Special Projects Coordinator New York, New York Worked with multiple departments to identify opportunities to optimize processes and systems.Executed a variety of projects including platform setup and testing, and data validation .DARTMail Technical Account EngineerManually executed analytical/sorting processes to workaround technical failures and meet client expectations.Served as liaison between users, tech support and engineering teams, focusing on quality solutions delivery.Tracked projects through the development lifecycle, ensuring that applications met business needsProvided system training and front-end support.Sponsorships Traffic Manager Managed a small team of traffickers and interns that supported the Sponsorships Sales Team Proactively developed data gathering and reporting processes that provided online status updates from traffic to sales. Coordinated workflow deliverables with other internal traffic teams and managers Documented proper procedures and built flowcharts resulting in reduced hours worked for my team while increasing order volume by over 40% Accompanied reps on sales calls to provide detailed technical information and ensured the management of client expectations.Senior Technical stab und sttze Representative Provided 1-on-1 support for high profile clients established premise for Platinum Support team. Served as the first point of escalation before for troubleshooting issues before escalating to the Engineering Team. Hosted weekly training seminars for both new and veteran support reps including QA sessions and product research projects. Defused critical client ad issues.IDT INTERNET SERVICES April 1996 August 1997Senior Technical Support Analyst Hackensack, New Jersey Analyzed and resolved complex proprietary software problems via email, telephone and instant messaging. Provided expertise and support to technical staff to increase the efficiency of troubleshooting methods. Entered detailed descriptions of customer contact, problem analysis, and actions taken to resolve issues into our CRM tracking system.Customize Resume